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Senior UX Content Designer About the Product Content Design Team Join our new Global Design organization as we work to transform Thomson Reuters software products into market-leading cloud applications and further develop our digital landscape. We are moving fast, are customer obsessed and are re-imagining our business by focusing on the unique needs of individual industries and users. Are you someonewho lovesthe challenge of turning complex products, problems and constraints into elegant solutions that meet users' needs? Our team promotes an agile, collaborative, supportive environment where diverse thinkingandinnovative approaches to content and experimentation are welcomed and encouraged. Our work focuses on a breadth of transformational efforts across a large productand digitalportfolio as we work together to deliver on the promise of making it easy to forour customersto do business with Thomson Reuters and manage their business using our applications. About The Role UX Content Designers craft clear, consistent, succinct language for Thomson Reuters' product and digital experiences. This is a highly collaborative role that will partner closely with UX designers and researchers, product teams, leadership, development, accessibility specialists and more to create user-centered experiences. As a Senior UX Content Designer, you will:
Drive end-to-end UXC solutions within our product or digital space Help define users' needs/problems and influences the overall solution with UXCD approach Mentor/coach Junior and Mid UXCD resources Execute efficiently, effectively, and independently; addressing any issues that arise Be able to work in a sometimes ambiguous space and use data and foundational UX knowledge to influence decisions and problem solve Think critically-not just about the right words for an experience,but about the right experience for words Demonstrate the critical influence of words and visual language across design, research, product, and development teams
Help educate the organization about the importance of UX content-/design-/research-thinking habits and the impact of cross-team engagement on user experience outcome Help build foundational processes, standards, metricsdefinition,andengagement protocols thatfacilitatetop-value partnerships across UX, product,and development teams Extend UX content writing skills into UX content organizationthrough design system,mapping,taxonomy thinkingand outputs
About You Participatein content strategy efforts,such as:
Definingand evolvingvoice and toneelementsforboth disparate and experientially connected products Helping teammembersand partnersalign to processesaroundroad mapping,asset storage, design systemand work management tools Identifyinggaps, and their solutions,within and across team processes
Leading empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research Prepare work for,andlead,cross-content/cross-UXideationworkshopsand trainingsessions
Quickly learn the intricacies of relevant Thomson Reuters products and audiences Be customer obsessed -Advocate for customers during product prioritization Have a growth mindsetby thriving on challenges and viewing failures as a springboard for growth
Requiredskills & background:
10+ years progressive professional experience including6-8 combinedyears ofUX writing/content design,includingsomefora complexsoftwareproduct offering(cloud, app, or web) Detail-orientedexcellence, able to ensure consistent, considered outputs internally and for customers Expertunderstanding of current design thinkingandUX content designbest practices Radical user-focusand influencerwithin and across complex groups,if not large organizations Experience evangelizing UX content writing/design within a large organizationto buildpeer and leadershipunderstandingofand emphasis onimportance Extensive/Leadexperience working with designers and developers within a UX, creative, marketing,or similar setting Ableto take initial direction, execute, and provide usable and consumable deliverables for research, organization, strategic efforts, etc. without oversight Experience coaching/overseeingteam members' output as neededandasthe final say incollaborative content review sessions Expert use of work management and workflow platforms, design/writing collaboration tools (high- and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration tools Expert understanding of agileUXapproach to creative outputsandpartnership withdesign,research,product, and development partners Understanding andoversight of UX content KPIs/success metrics;exposure to means/methods of measuring UX content success Present influential information toupper-level leadership in project stand ups Understandthe importance of primary and secondary researchas well as both qualitative and quantitative inputson approach to language, tone, and content; ability todefine need, prepare for,and partner with UX research oncontent-related insights Desire to push the envelope on the status quo,using passion, influence,and informationto include internal partners impacted by that push Advanced familiaritywith aligningto/updating/maintainingstyle guidelines, KMDs, writing guidelines,and/orbrand voiceandtoneguides
Preferred experience and knowledge:
Familiarity withAODA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content Agile management platformusesuchasAzure DevOps (ADO), Mingle, Jira, etc.
Education: Bachelor's degree in writing, marketing,communications,or related field #LI-DS4 What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $88,200 - $163,800.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. Protect yourself from fraudulent job postings click here to know more. More information about Thomson Reuters can be found on https://thomsonreuters.com.
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Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
Feb 05, 2025