Patient Advocate

ESSENTIAL FUNCTIONS:

* Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.

* Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.

* Identify process deficiencies that result in possible threats to patient rights or patient safety.

* Maintain the complaint and grievance logs up to date.

* Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.

* May participate in new hire orientation on educating staff on patient safety and advocacy

* Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

OTHER FUNCTIONS:

* Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

* Bachelor's degree in a clinical field preferred.

* Experience in customer service or risk management preferred.

* Experience with behavioral health patients preferred.