Manager, PBA Services - Account Management

Position Summary:

In this leadership role, you'll drive the success of a team of account managers, ensuring client satisfaction, retention, and performance through effective mentorship, strategic guidance, and proactive issue resolution. You'll cultivate strong, long-term client relationships while overseeing smooth client onboarding, communication, and service delivery, playing a key role in the seamless execution of PBA services. By staying ahead of industry trends and continuously enhancing processes, you'll optimize team performance and contribute to the growth and efficiency of the business, making a direct impact on client outcomes and company success.

Position Responsibilities:

• Supervise and support a team of account managers to ensure client satisfaction, retention, and performance.
• Conduct regular team meetings to align goals, share updates, and address challenges.
• Mentor and develop team members to enhance their skills and knowledge in PBA services.
• Handle escalations and provide strategic guidance to resolve client issues efficiently.
• Serve as the point of contact for key clients, fostering strong, long-term relationships.
• Oversee account managers to ensure proactive and effective communication with clients.
• Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBA services.
• Proactively address client concerns, ensuring quick and effective resolution of issues.
• Act as a liaison between clients and internal teams to manage escalations and resolve conflicts.
• Stay updated on industry trends and regulations, sharing knowledge with the team
• Implement process enhancements to optimize service delivery and efficiency.
• Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team.
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Required Qualifications:

• Undergraduate bachelor's degree, with record of strong academic performance
• 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare
• Track record of building trusting internal and external relationships
• Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
• Experience working with structured and unstructured data
• Proficient in Microsoft Office, SQL a bonus
• Ability to balance multiple complex projects simultaneously
• Exceptional written and verbal communication skills
• Extremely flexible, highly organized, and able to shift priorities easily
• Attention to detail & commitment to delivering high quality work product

Base salary: $122,000 - $145,000

Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

About Capital Rx

Capital Rx is a health technology company providing claim administration and technology solutions for carriers, health plans, TPAs, employer groups, and government entities. As a public benefit corporation, Capital Rx is executing its mission to materially reduce healthcare costs as a full-service PBM and through the deployment of Judi, the company's cloud-native enterprise health platform. Judi connects every aspect of the healthcare ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Capital Rx is reimagining the administration of benefits and rebuilding trust in healthcare.

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.