New

Associate Software Support

Tyler Technologies
United States, Michigan, Troy
840 West Long Lake Road (Show on map)
Jan 31, 2025
Associate Software Support Apply Online Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their New World ERP Financial Management Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector - cities, counties, schools and other government entities - to become more efficient, more accessible and more responsive to the needs of citizens. We have an opening for an Associate Software Support Specialist on our New World ERP Utility Management team. This role provides software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. If you have the following competencies we want to talk to you: Strong desire to work with a team that has common goals Passion for helping clients and building rapport Desire to work in a fast-paced environment where every day offers diverse questions Aptitude for problem solving and thinking out-of-the-box. Responsibilities Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service Determines whether to resolve issues personally or to refer to a more experienced team member. Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s). May submit client issues to the development team for resolution as needed. Commits to expanding technological skills and knowledge of Tyler products. Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies. Performs other duties as assigned. Qualifications Bachelor's degree in a related field or equivalent experience. Excellent interpersonal skills. Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues. Strong organizational skills. Effective analytical ability, particularly in a technical environment. Excellent written and verbal communication skills. Knowledgeable with Microsoft Office. Must be willing to come into the office at least 3 times a week. Must be able to work an occasional 11 am to 8 pm ET shift. 5% travel. Location Troy, Michigan Travel 0-5% Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Apply Online Requisition Number:2024-5964 Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.