Solution Manager, SAP ISU FICA

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• The Solution Manager, SAP ISU FICA applications will oversee and manage the US Utility applications used by Customer Service and Meter to Cash business processes, this role will work closely with Business and Digital stakeholders to ensure all applications used by these business departments are performing as expected from a functional and technical perspective. This role will also coordinate functional and non-functional requirements coming from business strategic plans or included in the enterprise application roadmap.
  It is expected this role will ensure standards, quality and performance are incorporated and achieved during the management lifecycle of all applications under its responsibility such as incidents, enhancements and improvements.

  • Main liaise with the AES SAP-ISU Applications Manager, to coordinate the sustainability and operations of SAP-ISU applications used by Customer Service and Meter to Cash departments.

  • Identify opportunities for improving the performance and functionality of applications.

  • Follow AES best practices for application management and support.

  • Stay current with industry trends and advancements in Customer Service and Meter to Cash technologies.

  • Ensure compliance with Digital Security Policies and Procedures including the review and approve security access granted for applications.

  • Develop project plans, timelines, and budgets, and monitor project progress to ensure milestones are met within scope, time, and cost constraints.

  • Coordinate and communicate with stakeholders, including business users, Digital teams, and external vendors.

  • Manage change requests and ensure proper documentation of system changes.

  • Oversee the day-to-day operations of the applications under responsibility, ensuring stability and performance.

  • Perform additional tasks and responsibilities as assigned by the manager to support team and organizational goals

  Position Requirements

  • 5+ years of experience within SAP-ISU solutions is preferable.

  • IT related, Engineering (IT, Industrial, etc.), Bachelor of Business Administration or similar degree.

  • Proven experience in coordinating and effectively communicating with diverse stakeholders, including business users, Digital teams, and external vendors.

  • Excellent communication and interpersonal skills, capable of working collaboratively with technical and non-technical teams.

  • Knowledge of the latest market trends (Big Data, AI/ML, Cloud, Mobile, Analytics) for an electrical utility is a plus

  • Must have the ability to perform technical project management to achieve expected results in a timely fashion.

  • Identify opportunities for improving the performance and functionality of the SAP ISU systems.

  • Salesforce and Genesys technology knowledge would be a plus

  • Experience of analyzing and breaking down problems and information using SAP structured frameworks and methodologies

  • Analytical thinking abilities and client facing communication skills.Vendor Management skills and Business focus ability.

  • knowledge of SAP- ISU Solution, ITSM and Utilities business processes

  • Fluency in English language. Spanish is a plus