Customer Success Manager, ERM

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

We are in search of a dedicated Customer Success Manager (CSM) to bolster our Customer Success team. If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!

• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
• Serve as the primary liaison for ERM's clientele across the Americas, ensuring optimal satisfaction and value realization.
• Champion customers' interests within ERM, influencing product direction and enhancements.
• Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
• Spearhead internal process enhancements tailored to customer requirements.
• Gather and channel customer feedback, reinforcing their voice within ERM's framework.

The Customer Success Manager will report directly to the CSM NA leader and play a pivotal role in this global expansion strategy, positioning us as the premier cyber intelligence provider globally.

Requirements:

• Minimum of 6 years in a customer-centric role within B2B sectors.
• Comprehensive understanding of the cybersecurity landscape.
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
• Bachelor's degree in engineering or a relevant discipline.
• Prior experience in account management and/or commercial roles.
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
• Proficiency in English (Speaking, Reading, Writing) is essential; proficiency in Spanish is considered a distinct advantage
• Applicants must be legally authorized to work in the United States without the need for current or future employer sponsorship.

EOE M/F/Veterans/Disabled