IT Service Delivery Manager
 The Howard Hughes Corporation | |
401(k)
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 Jun 03, 2025 | |
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At Howard Hughes, our mission is to help people discover new ways of experiencing life. We aspire to be the most creatively driven real estate company and are committed to a culture that fosters curiosity and empowers every employee to find their story in this great organization. ABOUT THE ROLE The IT Service Delivery Manager will lead service desk operations, desktop support, and overall IT service delivery. This role combines hands-on technical work with team leadership and project management, focusing on service quality, efficiency, and continuous improvement. What You Will Do
Oversee day-to-day service desk and desktop support functions, ensuring timely resolution of IT issues, effective ticket management, and adherence to SLAs. Manage hardware/software troubleshooting, system updates, and vendor coordination to maintain a high standard of end-user support.
Lead IT service delivery and support-related projects, from planning through execution, ensuring they are completed on time and within budget. Continuously improve service desk workflows, monitor KPIs, and implement process enhancements that drive operational efficiency.
Manage, mentor, and develop service desk and support teams, fostering a culture of collaboration and continuous improvement. Ensure exceptional customer service by addressing escalations, conducting root cause analyses, and delivering proactive training and development. ABOUT YOU Each employee brings a unique blend of expertise and experience to their role, with the opportunity to continuously grow and make a meaningful impact. To thrive in this position, employees need the following background. Skills & Experience
ABOUT OUR CULTURE We believe in celebrating unique ideas and embracing different points of view. We strive to source, engage, and retain diverse and talented people. We invest in our people through continuous learning opportunities and nurture the exchange of ideas. We cultivate a culture of belonging because better people make better companies, and better companies build better communities. Personal Characteristics
Competencies
ABOUT OUR COMPANY The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and on the silver screen are legendary, it was his investments in real estate that form the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century. Benefits Built for You At our company, we offer competitive, market-based compensation that rewards performance and supports career growth. Our comprehensive benefits package designed to support employees at every stage of their career, is focused on holistic wellness - social, emotional, financial, and physical.
Howard Hughes Today, our company carries forward the collective legacy of four innovative placemakers-James Rouse, George Mitchell, Victoria Ward, and Howard Hughes-who transformed the idea of what a community can be, envisioning a self-sustaining ecosystem that prizes inclusion, conservation, and innovation and fosters a strong social fabric to improve the lives of all residents, consumers, and tenants. Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning large-scale master planned communities and mixed-use developments including: Downtown Columbia in Maryland; The Woodlands, The Woodlands Hills, and Bridgelandin the Greater Houston, Texas area; Summerlin in Las Vegas; Teravalis in the Phoenix West Valley; and Ward Villagein Honolulu, Hawai'i. This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes reserves the right to change or modify job duties as necessary based on business necessity. NOTICE TO THIRD PARTY AGENCIES Please note that Howard Hughes does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes. | |