Established Service Rep 1A (15)

We are presently seeking Established Service Representatives for our openings in Syracuse. In addition to a starting wage of $21.17per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more.

National Grid's Customer Established Service Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns.

Under general supervisor have the ability to perform the following job duties, responsibilities, and qualifications, including without limitation:

Duties and responsibilities:

• Residential Moves and AI process
• Update/review customer information;
• Utilize Company information systems to triage, track update activities;
• Apply the prescribed company standards guides, specifications practices and procedures;
• Perform FACTA requirements;
• Issue/Reissue field orders;
• Process payments;
• Collection Process-UCB, active collections and collection arraignments;
• Triage contractor calls;
• Issue emergency ESR;
• Process ESR' GSR requests, with corresponding AI components
• Set up premise for initial connection orders;
• New/Upgrade/Fast Track/Demolition/ Relocation Services;
• Transfer and Assign order to appropriate IL2 & IL3 Job Owner;
• Administer municipal inspection process;
• Maintain Multi Meter Sets/Connects to field for residential and commercial accounts not manager by RAS;
• Process Web/Email/Right Fax orders associated with initial connection orders;
• Real time AI document review process;
• Review, assign and add documentation in STORMS and CSS applications;
• Process miscellaneous WFMs to progress job completion;
• Send all applicable forms and literature to process customer requests;
• Storm/ Outage Backup Support;
• Initial Rate classification assignments; and
• Issue Gas/Electric Emergency Outage Orders

Job Qualifications:

• Must pass HireVue assessment
• High School Diploma or Equivalent
• Must be able to work Overtime both planned and unplanned.
• Must be available to work any shifts including nights, weekends and holidays as needed.
• Must live within 35 miles of the office or be willing to relocate within the 35 mile range if an offer is extended
• Establish Service Representative 1A shall progress to Establish Service Representative 1B at 6 months
• Establish Service Representative 1B shall post and bid to Establish Service Representative 2