Clerical Supervisor 2

Are you a highly organized and motivated professional who thrives in a fast-paced, customer service oriented work environment? Would you enjoy providing valuable administrative support to the western sector of the Unemployment Compensation Board of Review (UCBR)? Join our team as a Clerical Supervisor 2 and utilize your leadership skills to ensure that clerical responsibilities in our sector are being completed accurately and timely. Don't miss this exciting opportunity to showcase your diligent attention to detail, apply today!

As a Clerical Supervisor 2, you will provide vital administrative support to UCBRs western sector by ensuring reports are completed and submitted within the allotted time frame. You will lead a group of Clerical Assistant 3s engaged in various receptionist duties, mail processing, typing, scheduling of hearings, and other advanced clerical tasks. Specific responsibilities entail monitoring work flow, assigning duties to employees on a daily basis, and arranging for assistance from offices in other sectors when necessary. Duties also involve providing initial, continuing, and remedial training to staff in order to optimize efficiency and sustain quality performance. Additional supervisory functions consist of participating in the interview process, addressing employee concerns or grievances, and providing input for employee performance reviews.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours/week.
• Work hours are 8:00 AM to 4:00 PM (negotiable), Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week upon successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1; or
• One year as a Clerical Assistant 3; or
• Two years of as a Clerical Assistant 2; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.