QA-IT Manager

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Johns Hopkins Health Plans is a leader in provider-sponsored health plans. If you are interested in improving how healthcare is delivered, and have a passion to be at the forefront of change, JHHP is the place to call home. YOU belong here.

What awaits you:

• Work-life balance - This is a remote role. Applicants living in MD, DC, PA, VA, FL, and DE will be given first consideration.
• Medical, Dental, and Vision Insurance.
• 403B Savings Plan w/employer contribution.
• Paid Time off & Paid holidays.
• Employee and Dependent Tuition assistance benefits.
• Health and wellness programs and MORE!

Who you are:

As the QA/IT Manager for Johns Hopkins Health Plans, you will be responsible for overseeing the IT quality assurance for our health plan's technology systems and services. The ideal candidate will have experience in healthcare IT systems, quality assurance methodologies, and strong leadership skills to ensure that all systems are compliant, secure, and function efficiently.

What you'll do:

• Lead and manage the quality assurance process for all health plan IT systems and software applications, ensuring they meet the required business and regulatory standards.
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  Develop, implement, and maintain QA processes and methodologies that align with organizational goals and regulatory requirements (e.g., CMS, HIPAA, Interoperability).

  
  
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  Design and execute test plans, including functional, regression, integration, and user acceptance tests (UAT).

  
  
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  Identify, document, and track defects, working closely with development teams to resolve issues promptly.

  
  
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  Monitor system performance and ensure data integrity, security, and accuracy of health plan information systems.

  IT Management:

  
  
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  Oversee the implementation and maintenance of IT infrastructure and software applications that support health plan operations

  
  
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  Collaborate with cross-functional teams to identify technology needs and provide innovative solutions.

  
  
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  Manage IT project lifecycles from requirement gathering to testing and deployment, ensuring timely and cost-effective completion.

  
  
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  Ensure the health plan's technology systems comply with industry standards, security protocols, and regulatory requirements.

  
  
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  Assist in the creation and enforcement of IT policies and procedures to ensure data security and business continuity.

  Team Leadership & Collaboration:

  
  
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  Lead, mentor, and develop a team of QA analysts and IT professionals, fostering a collaborative, results-oriented environment.

  
  
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  Provide guidance on best practices for testing, quality assurance, and IT system management.

  
  
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  Work closely with internal stakeholders, including IT development , Operations, Compliance, BI, and Data Analytics teams, to ensure systems meet business requirements and regulatory standards.

  Reporting & Documentation:

  
  
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  Prepare and deliver reports on QA activities, system performance, and IT project statuses to senior management.

  
  
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  Document processes, test cases, and results, ensuring comprehensive and organized record-keeping.

  
  

What you'll bring:

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  5+ years of experience in IT management, quality assurance, or systems testing, with at least 2 years in a healthcare setting.

  
  
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  Strong experience with QA methodologies, tools, and frameworks.

  
  
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  Proven experience working with health plan IT systems and applications (e.g., claims processing, member management, enrollment systems).

  
  
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  Knowledge of healthcare regulations, including HIPAA, CMS, and other applicable standards.

  
  
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  Excellent communication and leadership skills.

  
  
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  Strong analytical and problem-solving abilities.

  
  
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  Proficiency in testing tools, defect tracking software, and project management software.

  
  
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  Knowledge of databases, SQL, IT Cloud technology and IT infrastructure.

  
  
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  Familiarity with Agile/Scrum methodologies.

  
  

Bachelor's degree in Information Systems, Healthcare or Business Management

A Master's degree is preferred. Equivalent work experience may be substituted.

Who we are:

Johns Hopkins Health Plans (JHHP) is the managed care and health services business of Johns Hopkins Medicine. JHHP is a $3B business serving over 500,000 active members with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHP is a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, at Johns Hopkins Health Plans, we are setting the pace for change within the healthcare industry. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for our members and the communities we serve.

Salary Range: Minimum 40.65 per hour - Maximum 71.16 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.