Senior Director, Customer Success (Account Management) - Strategic

Your Role

The Product team is responsible for providing product offerings to Blue Shield of California that enables them to improve and achieve their business goals. The Senior Director, Customer Success will report to the Vice President of Product Management. This role is responsible for managing the day-to-day operations within customer engagement, inclusive of customer success and satisfaction, improving customer experience, building strong customer relationships and enabling strategic engagement.

Your Knowledge and Experience

• Requires a college degree or equivalent experience
• 12 years of prior relevant experience, including 6 years of management experience
• 5 years of experience in growing health insurance market share
• 5 years of experience in managing customer relationships and driving customer satisfaction
• Requires advanced consultative and relationship building skills to build strong partnerships and reputation with staff, employer groups, brokers, while ensuring an excellent client experience
• Strategic thinker with ability to align customer success goals to customer objectives
• Knowledge of customer success platforms, tools, and resources to meet the needs of the customer