Student Business Services OneCard Assistant (MMC)

Florida International University is Miami's public research university, focused on student success. According to U.S. News and World Report, FIU has 42 top-50 rankings in the nation among public universities. FIU is a top U.S. research university (R1), with more than $200 million in annual expenditures. FIU ranks 15th in the nation among public universities for patent production, which drives innovation, and is one of the institutions that helps make Florida the top state for higher education. The Next Horizon fundraising campaign is furthering FIU's commitment to providing students Worlds Ahead opportunities. Today, FIU has two campuses and multiple centers, and supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA, with more than 400 student-athletes participating in 18 sports. The university has awarded more than 330,000 degrees to many leaders in South Florida and beyond. For more information about FIU, visit www.fiu.edu.

The Business Services OneCard Office is currently seeking a Student Business Services OneCard Assistant to join their team of professionals. Duties to include:

• Requests documents and information in order to issue ID cards to Students, Faculty/Staff and other members of the university community.
• Takes photos for Students, Faculty/Staff and other members of the university community obtaining ID cards and/or badges.
• Troubleshoot, investigate and solve minor equipment problems.
• Answers, screens and routes all incoming telephone calls accordingly.
• Responds to walk-in inquiries regarding account balances or activity, services available, or explanation of department policies and procedures.
• Files receipt of payments made for replacement ID cards and deposits to debit account.
• Participates in training sessions and staff meetings and other departmental needs.
• Performs weekly maintenance check of Value Port locations
• Assists BBC FIU One Card office as needed.
• Assists FIU One Card - IT Department with mobile photo & mobile carding stations and with wireless readers at events for Student Organizations & Athletics. Provide emergency support as needed including nights and weekends.
• Acts as liaison between the FIU One Card Office and students, faculty, staff, alumni, and university departments in matters related to the ID program and activities and assists with resolving specific problems.
• Advises departments, student groups and committees on the usage and electronic application of the ID cards.
• All the above support is provided primarily at MMC and BBC campuses. On occasion, it will include other FIU sites and off-campus merchants.
• Performs related duties as assigned.

• Must have a valid driver license.
• Requires prior completion of FIU Service Excellence training or completion within first 30 days.
• Customer service knowledge
• Ability to work in a team setting.
• Basic level of Microsoft Word.
• None to basic Microsoft Excel.
• Ability to take direction and work independently as needed.
• Ability to maintain confidentiality when dealing with highly sensitive information.

Student Assistant

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon graduating, student employment must end.

• Hours varies.
• 20 hours a week.

$13/hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.