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Quality Control and Warranty Manager

University of North Carolina Wilmington
$39,797- $45,115
paid holidays, sick time, retirement plan
United States, North Carolina, Wilmington
Dec 20, 2024
Posting Details


Benefits of Working at UNCW
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.

Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.

Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.
As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.

We also offer an abundance of training and development programs through our Dare to Learn Academy,and the employee assistance program, many of which are offered free of charge.
Recruitment Range $39,797- $45,115
Vacancy Number S02575
Position Title University Program Associate
Working Title Quality Control and Warranty Manager
Competency Level Journey
Home Department Facilities Administration - 35240
Primary Purpose of Organizational Unit
The Facilities Administration Department provides administrative services to Physical Plant, Architecture and Construction Services, Project Management, HUB management for daily operations. Areas of responsibility include AiM System Administration, Finance, Budget, staffing and personnel management, procurement and inventory management, and also serves as a customer care and problem resolution office across campus.
College Facilities - 35200 College
College/School Information
University Information
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace Main UNCW Campus
Brief Summary of Work for this Position
The Quality Control and Warranty Manager will oversee the warranty process for products, services and equipment across the UNCW campus for campus-owned equipment that is maintained by Facilities.

Responsibilities include:

  • Review and understand warranties and terms of contracts for all types of equipment, including residential and commercial equipment.
  • Track inventory according to warranty start terms, whether ship date, start up date or Certificate of Occupancy date, as stated in the warranty.
  • Register equipment with manufacturer, vendor etc. to comply with warranty contracts as soon as purchases are made and/or installation takes place to prevent incorrect information, and to ensure data is assimilated into the AiM environment for tracking.
  • Manage equipment to ensure proper function as outlined in the warranty, which includes ability to expertly assess the condition of assets, determine criticality and develop viable options based on cost-based analysis.
  • Resolve issues, including defects in materials or workmanship; and remedy in terms of equipment repair, price reduction or replacement.
  • Establish and implement warranty-related policies and procedures, analyze warranty data, maintain financial data and establish accurate records.
  • Train staff in Physical Plant Shops, Project Managers and Capital Project Managers to understand fiscal responsibility of the process.
  • Locate, identify and manage faulty equipment that has been ignored, misplaced to ensure warranties are established and enforced to save money for the University.
  • Employ analytic approach and understand procurement methods.
  • Perform quality checks on processes to determine if corrective actions are needed


This position is considered mandatory personnel and may be required to work during emergency and/or weather events.
Minimum Education and Experience Requirements
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred education, professional skills and experience

  • Working experience in a plant environment with knowledge of trades shops.
  • Experience in Warranty Management.
  • Exposure to a plant of service environment that uses a work order management system such as AiM.
  • Ability to effectively communicate.

Required Certifications or licensure
NC Drivers License
FTE 1.0 (40 hours per week)
Months Per Year 12 Months
Work Days Monday - Friday
Work Hours 8:00 AM - 5:00 PM
Type of Position Permanent
Anticipated Ending Date if Time-Limited
Position Number 8431
Job Posting Date 12/20/2024
Posting Close Date 01/08/2025
Number of Openings Single Incumbent
Special Notes to Applicants
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the 'Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement
At the University of North Carolina at Wilmington ( UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.
Eligibility for Employment
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
External Link to Posting https://jobs.uncw.edu/postings/34630
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