Service Supervisor- Des Plaines

RENEWAL BY ANDERSEN SUMMARY

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY: This position will directly oversee our full time field technician team, whose primary role is warranty and non warranty services for our homeowners. This individual will also be working in line with other peer supervisors with the focus goal of providing a world class homeowner experience.

PRIMARY RESPONSIBILITIES Development of our field technicians in operational areas (Mobile programs, Key performance indicators, responsibilities, system data, warranty, and customer service). Set and track performance data with key metrics. Provide partner to partner team support and development. Build supporting reports and maintain dashboards. Maintain tool supply and PPE gear requirements. Drive consistent safety measures in line with OSHA compliance and RbA compliance. Work high priority situations and communicate next step solutions.

QUALIFICATIONS AND SKILLS :

• Communiation
• Customer Service
• Problem solving
• Excel / Microsoft office
• Ability to build lean processes

MUST HAVE QUALIFICATIONS:

• Supervisor experience of teams greater than 5 people
• Experience in setting goals and metrics

NICE-TO-HAVE QUALIFICATIONS:

• Fluent in proper training techniques
• Experience in Salesforce general programs
• Building and utlizing reporting data (P&L, Saleforce or system metric reports, Spec and Tech data types).

CULTURE AND BENEFITS:

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

Compensation is a range $36-46hr.

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements).

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.

At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider reapplying to this position.