Help Desk Support Assistant

Come Work with Us!

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: Taylor Corporation is seeking a Help Desk Support Assistant in our North Mankato, MN facility! this role is crucial in providing initial support to employees/users, ensuring that their issues are resolved quickly or escalated appropriately.

Your Responsibilities:

• Provide quick and effective assistance with information technology systems via email, phone, online chats, or in person
• Inform end users about IT products and services
• Walk end users step-by-step through the problem-solving process
• Guide end users remotely through systems configuration, troubleshooting, and maintenance
• Listen attentively to end users' questions and concerns and offer optimal solutions
• Follow up with end users to ensure satisfactory service and communicate feedback to the appropriate internal team members
• Prioritize end user satisfaction in all communications, directing unresolved issues to next-level personnel

You Must Have:

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills with a customer focused approach
• Commitment to providing exceptional end user service
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar end user support role

We Would Also Prefer:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Experience in customer service or technical support role
• Basic understanding of networking concepts
• Ability to work independently and collaboratively in a fast-paced environment

The anticipated hourly range for this position is $19 - 21. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.