Senior Product Manager, Sales Cloud

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Team Overview

Sales Cloud is the #1 AI CRM platform worldwide, empowering sales teams and driving revenue growth for over 100,000 customers across every industry, region, and segment. We are proud of our outstanding track record, having been recognized as a leader in the Gartner Magic Quadrant for 18 consecutive years.

We are looking for an innovative and results-driven Senior Product Manager to transform our Conversational Intelligence platform into the engine that powers Agentforce solutions, starting with Sales Cloud. We're redefining CRM by integrating GenAI, data-driven customer conversational insights, and advanced conversational intelligence in the flow of work. This is your opportunity to shape the future of Conversational Intelligence for Sales Cloud and to deliver groundbreaking solutions that elevate the sales experience.

Role Overview

The Sr. Product Manager for Conversational Intelligence will drive the backend platformization of AI and Conversational Intelligence to power next-generation solutions in Sales AI. This role focuses on delivering scalable, data-rich platforms that enable actionable insights from customer interactions, empowering sales teams with cutting-edge AI capabilities.

As a key leader in the Einstein Conversation Insights (ECI) team, you will oversee product execution and deployment focusing on building and refining backend platforms that support the full lifecycle of conversational intelligence, from data ingestion and processing to actionable insight generation and integration with Salesforce's broader ecosystem.

Responsibilities span stakeholder alignment, maintaining a forward-looking product roadmap, vendor and resource management, and collaboration with cross-functional teams to influence product strategy and leadership. The role will support innovative solutions for large-scale use cases in Sales Cloud and ensure the delivery of impactful and engaging AI-driven experiences across diverse customer journeys.

Responsibilities

• Demonstrate extreme ownership: Be the subject matter expert for your product area and conversant on related products. Seek out areas of collaboration with other product teams within and outside of Sales Cloud. Evangelize and spread best practices for your product domain to our sales organization, customers, and partners.

• Represent the customer: Be a strong voice and champion for customer needs. Build impactful, personal customer relationships. Bring the customer's voice into the product development process, from research and requirements to product launch.

• Drive entire feature delivery lifecycle: Research customer/user needs; write feature specs and user stories; partner with User Experience to design and prototype; work with engineering to develop, test, and deliver a marketable product on time; collaborate with Product Marketing & customer-facing roles to drive market awareness, customer acquisition, and user adoption.

• Manage the roadmap: Maintain a clear roadmap that aligns with the broader team's vision. Ensure your team and stakeholders understand the "why" and "how" of what's being developed. Constantly re-evaluate the roadmap against market trends, business needs, and customer impact, and make tough tradeoffs as needed.

• Communicate clearly and efficiently: Ensure the team understands and agrees upon the criteria for success, including minimum viable product requirements, deadlines, and metrics. Ensure customer-facing UI text, documentation, and other materials are clear and accurate. Communicate progress and risks in a timely fashion. Champion the team's accomplishments.

Qualifications

• 5+ years of solid product management experience, on products with significant scope and complexity

• Experience with feature delivery and tradeoffs of a product

• Comfortable navigating ambiguity and making progress in situations with incomplete or evolving information

• Experience taking one or more products through the full product cycle, from proposal to launch

• Top-notch communication skills across a variety of mediums (written, visual, oral)

• Significant experience engaging with users & customers, e.g. performing user research, troubleshooting issues, presenting roadmaps, channeling customer requirements

• Comfort juggling multiple competing priorities in a fast-paced environment

• Demonstrated ability to "get things done" while keeping everyone informed and on the same page

Desired Skills and Experience

• Experience building Enterprise SaaS products

• Deep familiarity with CRM systems, sales technology, or related systems

• A collaborative spirit and desire to build strong relationships with your teammates

Accommodations

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