Director, Client Operations

Business Overview

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.

We are currently looking for someone to join the Mediabrands team and be responsible for designing and implementing the operational process architecture for all processes in service of the Amgen client. The ideal candidate will be someone who has experience in Media Planning & Ad Operations, works well in a fast paced dynamic environment and understands the sense of urgency and attention to detail inherent in building operational processes that enable the delivery of successful media campaigns and the delivery of cleansed, harmonized, and accurate data for our client.

This is a pivotal role within our rapidly growing team of experienced specialists and must support the team to ensure by:

• Creating media activation process best practices and documentation
• Tailoring agency standardized ways of working to specific client needs across new processes and tools
• Finding solutions for non-compliance and updating processes to drive further adoption
• Ensuring consistency across all ways of working
• Governing data dictionaries used for naming conventions across all channels as well as adhering to the clients master data policies
• Troubleshooting with ad-tech providers as required

• Understand client requirements and KPI's for optimum campaign implementation and mar-tech recommendation
• Onboarding new clients and ensure they follow the standardized agency process
• Create documentation on ways of working, media best practices, etc.
• Be the champion for ad verification and roll out steps
• Steward agendas and content creation for client-agency touch bases
• Contribute and enhance to the media operations strategy
• Close partnerships with the technology partners and have an up-to date understanding of their offerings
• Drive change management with craft teams to break down the barriers of entry
• Conflict resolution with support of the leadership
• Expectation and relationship management with all stakeholders
• Manage workflow between all stakeholders
• Coordinate and ensure standardized set up across all media channels
• Ensure standard of knowledge across all tools and platforms used is consistent across the teams
• Identify opportunities to create efficiencies between all teams and evolve internal processes to enable dynamic and agile delivery of campaigns
• Identify opportunities to implement new tools to create cutting edge solutions

• 6+ years' experience with digital operations processes
• Directly managed a team of 5+ and/or managed the workflow amongst multiple stakeholder groups
• Ability to investigate, analyze and solve problems as well as clearly communicate results
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Strong attention to detail, well organized and possesses the ability to prioritize multiple tasks under pressure
• Ability to work collaboratively as part of a cross-functional team
• Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment
• Be a highly motivated team player

• Project management experience, preferably in an agency environment
• Knowledge of project management tools (e.g. Asana, Adobe Workfront)
• Ad Operations (e.g., trafficking) experience

At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community.

We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed.

We See You at IPG Mediabrands.

We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days.

We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award.

The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications.

It is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email accommodation@mbww.com.

About IPG Mediabrands

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.