Senior Business Analyst (Service Center)

Recognized as a Milwaukee Journal Sentinel Top Workplace for 12 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Supports business operations by analyzing requirements. Assesses current practices, collects information and analyzes industry trends to determine organizational objectives. Creates specifications from which solutions will be designed. Helps design new solutions by analyzing clients' requirements. Make recommendations and improves system by studying the products. Prepares reports by analyzing and summarizing the information and trends. Provides expertise in business processes and is responsible for formulating scope and objectives relative to the requirements. Responsible for providing guidance concerning the business implications of the application of various systems. Defines and modifies procedures to solve complex problems related to capacity, limitations, efficiencies, and desired results. Provides management and analysis of business data for use in decision making and organizational efficiency improvement initiatives. Writes queries or reports to provide data for various analytical projects. May have quality assurance responsibilities as well. Performs work with a high degree of latitude. Handles the most complex issues and problems. Possesses expert knowledge of subject matter. Provides coaching, and/or mentoring to a subordinate group.

Preferred Experience and Skills

6 or more years of related experience
• Written and verbal communication skills
• Problem solving skills
• Analytical thinking skills
• Mathematical skills
• Detail oriented
• Customer focus
• Ability to work as part of a team
• Ability to build collaborative relationships
• Leadership skills

Preferred Education and Training

• Bachelor's degree, equivalent experience or combination
• Completion of Intro to Insurance course

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West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.