Field Service Technician

Job Title:
Field Service Technician
Location:
Houston, TX or Ivyland, PA

About Us:

Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. For more information visit: www.irco.com.

Job Overview:

Field Service Technician is a key appointment within Milton Roy Global Service network and will be both responsible for supporting field technical support and customer training across the Americas. Working in conjunction with the Regional and Technical Sales Managers the SE will contact the end user directly to offer: On-site Training, Troubleshooting, & Start-Up help. The Americas Region covers the USA, Canada and Latin America.
The role will also support the Milton Roy Channel partners on any technical issues of pumps and be the go to person for any interface between them and our centers of excellence for products.

Responsibilites:

* Collaborate with the sales team to create demand for Maintenance Contracts; Spare Parts, Commissioning Support and Field Service opportunities
* Maximize aftermarket business by executing growth initiative
* Be the first escalation point for Authorized Service Centers (ASC) within the region
* Coordinate Repair, Service and Maintenance Agreements with the ASC
* Provide Technical Support & Trouble shooting to end users and channel partners
* Provides technical assistance on equipment pre-commissioning and start-ups, installations and repairs of Milton Roy product portfolio. Including "hands-on" work to assure equipment operates to customer's requirement with limited guidance
* Deliver technical training to both end users and channel partners in addition to internal sales team members, as needed
* Support the continued implementation of mapping installed base
* Maintains rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques and recommending system improvements.
* Effectively communicates verbally and in writing with customers and co-workers in English and Spanish (preferred)
* Providing information to other functions in the organization and participation in warranty evaluations
* Ensure compliance with EHS procedures
* This position is physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy of at least 35 lbs or more individually.
* This position requires working in diverse conditions, at times requiring analysis and troubleshooting, including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, and precarious places.

Educational Requirements:

* AA/AS degree or Technical Trade Certification; with 5-10+ years' of relevant functional experience
* BA/BS degree (In Engineering preferred); with 2-5+ years' of relevant functional experience
* Excellent Technical background

Core Competencies:

* Ability to build high-level relationships
* Result oriented
* Excellent Communication
* Networking
* Multicultural Spirit
* Autonomy
* Teamwork

Technical Competencies:

* Knowledge & experience in Oil & Gas and Water & General Industries Market preferred
* Knowledge & experience Aftermarket & OEM Manufacturer experience preferred
* Knowledge & experience Negotiation Skills preferred
* Technical Knowledge & experience in Field Service Engineering required
* Experience with Positive Displacement Pumps preferred

The candidate is expected being fluent in the following languages:

* English
* Spanish preferred

Travel Requirements:

* The role's primary responsibility could result in travel to anywhere within the region, but usually within the Eastern Hemisphere
* Daily travel to customer sites, occasional need to support customer outside of normal business hours, and sporadic on-call emergency service is required to meet customers' needs.
* Valid passport required
* Travel expectation is about 50%
* Valid drivers license required

What we Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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