PRN - Patient Access Rep I

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri.The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children's Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we're a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women's services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH's beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women's care clinics.

UH Lakewood Medical Center is located between Kansas City and Lee's Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families. UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care.It also is home to a 188-bed, fully accredited long-term care center.

UH Behavioral Health is the KC metro area's largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City's vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Performs outpatient and inpatient registration functions and provides general information to hospital users, patients and families. Ensures that patients meet financial requirements. Provides excellent patient focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service.

PAR I may be located in all functional areas which may include but are not limited to:

• Check In Desk
• Emergency Department Registration
• Outpatient Registration

• Inpatient & Observation Registration

Minimum Requirements

• High school diploma or equivalent required
• Experience working in customer service role or successful completion of the UH Patient Access Rep/Patient Scheduler Apprentice Program
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons
• Concise written communication skills and keyboarding skills required.
• Must observe in all Patient Access areas and successfully pass a Patient Access Representative II competency exam within one year of hire date.
• If employee has experience in patient access service, for consideration for the Patient Access Representative II position, employee must complete all Patient Access Representative II competencies after a 90-day evaluation period.
• Must possess the ability to read, analyze and interpret clinical or business account information, financial and legal documents.
• Must have the ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff and members of the business community. Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have the ability to deal with concrete and abstract concepts and interpret verbal, nonverbal and written instructions.

Preferred:

1. Two years' experience with patient contact

2. Experience with patient contact in hospital, business or insurance office

3. Knowledge of basic medical terminology