Technical Customer Service Agent

Do you want to be a part of a company whobuild energy-efficient solutions that make cities cleaner and a company that can give you unique opportunities? Are you an experienced Customer Service Representative (CSR) with a technical background? Then you might be looking at your next job opportunity. At Danfoss in Louisville we have an immediate position open for a CSR. As the CSR you will have an important role in providing excellent Customer Service, provide product information, set up orders per Customer Request and resolve emerging problems that the customer might face with Lead Time and delivery performance. Your job functions will involve both Customer contact and data set up. You will have direct contact with Sales and/or Customers to set up orders and provide Lead Times for orders based on materials and capacity. You will set up the orders in the system and create Bill of Materials (BOM). You will have direct Customer contact according delivery accuracy and advise if any anticipated delays.

• Receive and register orders in our ERP system (Axapta).
• Coordinate and follow up on ongoing projects, ensuring all documentation is up-to-date and aligned with project requirements.
• Act as the primary point of contact for customers throughout the project order process.
• Collaborate closely with both local and international sales and supply chain teams to align on order details, availability, and delivery timelines.
• Communicate progress clearly to stakeholders through status meetings, reporting, and other communication channels.
• Ensure high-quality project execution - on time, and on spec.
• Identify opportunities for improving instructions and standard operating procedures (SOPs).

• A bachelor's degree in engineering or similar technical background is an advantage.
• Strong multitasking skills and the ability to manage multiple projects simultaneously.
• Excellent communication skills and experience working with technical projects.
• Proficiency in Microsoft, including advanced use of Word templates and complex Excel structures.
• Experience working in ERP systems such as Axapta and/or SAP.

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.