Dispatcher

• Coordinate the recovery and tender of freight at local airports.
• Breakdown freight when it returns to office.
• Monitor drivers to ensure customer pickup and delivery expectations are met.
• Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up.
• Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery.
• Monitor clearance status and enter updated notes for Customer Service and origin offices.
• Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed.
• Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed.
• Monitor, respond to and action personal and group email accounts in a timely manner
• Monitor all "On-Hold" shipments for export and/or delivery approval
• Monitor and update the Outbound Flight Monitor
• Proficiency in Cold Chain Management which will include but not limited to
  • Gel Pack/Packaging preparation
  • Gel Pack/Packaging refurbishment
  • Gel Pack/Packaging configuration
• Assist all Leadership Team Members in all daily functions and/or activities needed
• Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date
• Ensure proper storage of shipments at airlines and office.
• Report all complaints, concerns and issues to management immediately.
• Must be able to work overtime as necessary.
• Perform related/ other duties as assigned

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Knowledge, Skills, Abilities Required:
• A general educational knowledge normally acquired through a high school diploma or GED.Normally requires two (2) to three (3) years' experience in related field.
• Proficient computer skills
• Excellent written and verbal communication skills
• Work well in a team environment
• Good organizational skills and attention to detail
• Sense of urgency
• Ability to safely lift packages to 75 lbs.
• Professional demeanor
• Ability to work flexible a schedule including afternoon/evening/ weekends
• Ability to work occasional overtime as needed
• Ability to multi task

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working in an office and warehouse setting depending on the work requirement for that day.
• Required to temporarily enter walk in refrigeration and freezer units if necessary. Thermal apparel provided.
• Working inside a truck temporarily when loading and offloading freight.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned