Quality Systems Specialist

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions.

SUMMARY

The Quality Systems Specialist provides Quality System expertise to the organization and ensures compliance to AS9100, ISO 9001, and other applicable standards and regulations by supporting interpretation of regulations and leading gap analysis and activities to implement improvements. This position works directly with operating entities to provide oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and manufacturing quality conform to established internal and external standards, regulations and guidelines. In addition, this role leads audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits. This position also monitors results, recommends corrective actions as appropriate and ensures timely resolution and closure of CAPA and Audit findings.

POSITION RESPONSIBILITIES

Provides expertise and guidance in interpreting policies, standards, regulatory and/or governmental requirements to assure compliance
Maintains documents in the management system (MS) in accordance with defined systems and procedures and based on documents / information provided from document owners: ensures complete document information and transfers documents into MS documentation system
Monitors document expiries and timely update
Updates existing MS documents
Distributes notifications on MS document updates
Develops, maintains, communicates and trains on the document management and record control processes (includes Policy, Procedure, Work Instructions, Templates, Training Material, Improvement and Correction, Communication of changes)
Ensures documents comply with policies, procedures, regulations, standards, and corporate requirements and works with document owners to revise documentation where needed
Ensures documents in the MS are reviewed periodically for appropriateness and suitability and notifies document owners of need to review documents
Supports, maintains, communicates and trains on the document management and storage system tool
Ensures documents and records are controlled and released according to Benchmark policy and procedure including updating BenchConnect intranet pages (SharePoint)
Assists in the preparation of new documents, records and control systems
Identifies, stores, controls and retains internal and external documents and electronic files in accordance with regulatory and quality system requirements
Implements a regular Quality Audit program, maintaining current procedures and making recommendations for enhancements as appropriate, such as ISO 9001:2015, AS9100:2016, ISO 14001:2015, and ANSI ESD S20.20.
Provides work direction to site Auditors and determine manpower requirements for audit areas and training needs
Compiles and measures audit results so that progress towards continuous improvement can be assessed
Works with functional groups to continuously improve business processes and drive process compliance
Interfaces with support groups to highlight areas that could assist in improving process compliance
Ensures a high level of internal and external customer service. Investigate root cause and take corrective action for customer issues and complaints relating to quality in a timely manner
Formulates documents and maintains quality control standards and on-going quality control objectives, including International Organization of Standards (ISO) certifications
Provides, and oversees inspection activity for product throughout production cycle.
Applies Benchmark Quality Management tools (such as AssurX, PowerBI Dashboards, etc.) and approaches to analytical and reporting processes
Maintains active role on internal continuous improvement teams
Designs, develops and implements MS training programs ensuring employees are trained on the MS as it applies to their role

QUALIFICATIONS

Excellent written and verbal communication skills
Effective interpersonal skills
Effective multitasking skills and the ability to take on additional responsibilities as required including learning new skills
Effective organization and prioritization skills
Demonstrate high attention to detail
Ability to work with diverse groups
Demonstrates discretion, confidentiality, independent judgment and professionalism.
Ability to work with minimal supervision and guidance, exercising discretion and independent judgment.
Understanding of and ability to use continuous improvement tools
Strong customer service and client focus
Working knowledge of productivity tools, including Microsoft Office products and Teams conferencing software
4-year degree or equivalent combination of education and experience as approved by executive management
2+ years of basic regulatory experience in Aerospace and Defense
Ability to interpret customer and Benchmark procedures, drawings and instructions
Ability to support an all shift production atmosphere
Ability to work overtime as needed
Certified in internal/external auditing with a focus on ISO 9001:2015, ISO 14001:2015, AS9100:2016, and ANSI ESD S20.20.
Certified (ASQ certifications) in the following, preferred: CQA, CMQ/OE, CQE, CQT, CQPA, CQIA
Knowledge/Experience with the Following: Lean/Six Sigma methodologies, Statistical Process Control (SPC), Corrective and Preventive Action (CAPA), Root Cause Analysis, Problem Solving, Quality Management System (QMS), Advanced Product Quality Planning (APQP), New Product Introduction (NPI), 6S, Kaizen

Education: 4-year degree or equivalent

Geographical Location: Arizona : Phoenix

Physical Location: Phoenix, AZ - Harbour Drive

Shift: Shift 1

Work Schedule: M-F 0800-1630

Full Time

Export Control: This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status)or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.

Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us at careers@bench.com.