Customer Service Technician

Ingersoll Rand
life insurance, paid time off, 401(k)
United States, Illinois, Quincy
Dec 02, 2024
Customer Service Technician BH Job ID: 1784 SF Job Req ID: 11885 Customer Service Technician Job title: Customer Service Technician Location: Onsite in Quincy, IL About Us Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and life science and industrial solutions. Supported by over 80+ respected brands, our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com. Job Overview: We have an opportunity available for a Customer Service Technician. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis. Responsibilities: Product and/or customer service-related experience is a must. Provide First Class Customer Service & Support by e-mail and phone. Ability to handle multiple tasks in an efficient and professional manner. Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors. Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance. Some mechanical aptitude and a knowledge of our products will be required. SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus. Requirements: Bachelor's Degree 2+ years of experience with product/ customer service Preferences: Bachelor's Degree in Business, Marketing, or Technical related field is preferred Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, and effective manner is required. Ability to use Microsoft Word, Excel, and Power Point Provide First Class Customer Service & Support by e-mail and phone Ability to handle multiple tasks in an efficient and professional manner Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance Some mechanical aptitude and a knowledge of our products will be required SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus Travel & Work Arrangements/Requirements This position will be based at our site in Quincy, IL, with minimal anticipated travel. What we Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. APPLY NOW CURRENT EMPLOYEES: Please log into our system to apply