Director of Property Management

We are seeking a seasoned, customer-centric Director of Property Management to lead the operational and financial success of a diverse 5+ million square foot portfolio of full-service office properties. In partnership with the Senior Director of Asset Management, this role combines people-focused leadership and strategic financial management to drive both portfolio performance and team engagement.

The Director of Property Management will champion the growth and development of the property management team, advocating for their continuous improvement while ensuring exceptional customer experiences across all properties. This individual will balance operational efficiency, financial performance, and customer satisfaction to meet and exceed company standards, fostering a customer-focused culture that adds value and enhances tenant retention.

KEY RESPONSIBILITIES:

Operational & Financial Management:

• Lead the operational and financial performance of a 5+ million square foot office portfolio, ensuring alignment with company policies and standards
• Oversee annual budgets prepared by the property management team members including coordination of certain revenue, operating expenses, capital expenditures for building improvements and property specific customer experiences to drive property enhancements and customer satisfaction
• Develop and implement ideas to reduce operating expenses

Team Leadership & Development:

• Lead, coach, mentor, develop and support property managers and administrative staff in coordination with the Senior Director of Asset Management
• Foster a customer-centric culture through coaching, mentoring, and strategic direction that promotes a high-performance, customer-focused team

Customer Engagement & Retention:

• Development and implement engagement strategies to build strong, reliable relationships with customers, enhancing satisfaction and retention
• Provide strategy and direction to property management team on customer engagement and customer experiences fostering a customer-centric culture within the division
• Establish and maintain contact with customers to ensure solid, reliable relationships
• Guide the property management team in delivering high-quality, personalized customer interactions and services that exceed expectations

Process Improvement & Compliance:

• Continuously evaluate and refine processes to improve operational efficiency, optimize customer service tracking, and streamline workflows
• Ensure compliance with company policies, industry standards and regulatory requirements, including OSHA, sustainability guidelines, and other codes and regulations to reduce risk and enhance operations
• Conduct regular property inspections with team members to prevent problems/identify opportunities in accordance with department policy
• Review and monitor daily work order report and weekly outstanding work order reports
• Review A/P invoices as needed and submit for payment in a manner which maximizes our NOI
• Identify and implement procedures to minimize our insurance risks
• Assist with the Administration of preventative maintenance programs with the Director of Facility Operations
• Assist property management team and accounting with customer collection process as needed

Contract & Vendor Management:

• Negotiate and manage contracts with third-party vendors overseeing janitorial, security and engineering services to maintain high property standards while also maintaining appropriate costs relative to operating expenses

Documentation & Lease Oversight:

• Review and understand leases related to assigned portfolio
• Assist leasing team in lease negotiations as needed to ensure accuracy in documentation and compliance with terms across the portfolio
• Support lease renewals to facilitate seamless customer transitions
• Oversee property management team members to ensure leases are implemented as executed

Crisis Response & Special Projects:

• Coordinate proper response to all building emergencies and support the property management team with effective crisis management
• Lead or assist in special projects and department-wide initiatives as required to enhance portfolio performance and customer experience

QUALIFICATIONS:

Leadership & Team Development:

• Proven ability to inspire, mentor and grow a team, with a commitment to high performance, team engagement and continuous improvement
• Demonstrated leadership/management skills

Customer-Centric Approach:

• Strong interpersonal skills with a genuine passion for building customer relationships and delivering exceptional service
• Proven record of providing excellent internal and external customer service/tenant relationships

Analytical & Detail-Oriented:

• Demonstrated strength in critical thinking, organization, and an eye for detail to drive proactive solutions and improvements.
• Effective time management skills
• Take initiative and be proactive, always focused on continuous improvement of self and team

Communication Excellence:

• Outstanding verbal and written communication skills with an emphasis on active listening, tact and professionalism

Technical Property Management Expertise:

• Comprehensive understanding and proficiency of property management principals, including:
• Operating expense gross-ups
• Customer utility metering
• Preventative maintenance scheduling
• Measurement of rentable vs. usable square footage
• Building sustainability and LEED Certification processes
• Budgeting/reporting
• Demonstrated experience with property dispositions, acquisitions and new property start-ups

Education & Certification:

• Bachelor's degree or equivalent experience, paired with at least 10 years in commercial real estate property management. CPM or RPA certification is preferred.

Technical Skills:

• Proficiency in MS Office and Excel, with experience in property management software

Why Join Us?

At Highwoods, we're more than just a commercial real estate company-we're in the business of creating remarkable workplaces that inspire and support growth, community, and connection. Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. Through a blend of innovation, care, and commitment to quality, we deliver exceptional spaces that are worth the commute, add value to our customers, and positively impact our communities.

What Sets Us Apart

As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-it's not just words on a page, but a way of working and living every day.

When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact.

Our Vision in Action

• People-Focused Culture: As a Highwoods teammate, you'll work in a supportive environment where your growth and success are as important as that of our customers.
• Customer-Centric Design: Everything we do is driven by the goal of delivering greater value to our customers, their teams, and our shareholders.
• Community Vitality: We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish.

Ready to make an impact?

Join us as we lead the evolution of commercial real estate for the benefit of our customers, communities, and investors. Let's create exceptional experiences and environments together.