RealPage Support Specialist - Multifamily Portfolio

Job Overview:

We are looking for an experienced RealPage Support Specialist to join our multifamily portfolio team. This role is central to ensuring efficient and effective use of the RealPage platform across our communities, focusing on technical support, training, and process optimization. The ideal candidate will help our on-site teams streamline operations, improve accuracy, and maximize RealPage's capabilities to enhance property performance.

Key Responsibilities:

• Technical Support: Act as the primary contact for RealPage-related inquiries, troubleshooting system issues and resolving them swiftly to minimize disruptions for on-site teams.
• User Training & Documentation: Conduct training sessions for property staff, ensuring they understand RealPage tools and best practices. Develop and maintain up-to-date user guides and documentation for reference.
• System Configuration & Maintenance: Manage the configuration and customization of RealPage modules to meet the specific needs of each property within our multifamily portfolio.
• Operational Optimization: Identify ways to use RealPage features to streamline processes, reduce redundancies, and improve accuracy across leasing, accounting, and maintenance functions.
• Data Management & Reporting: Maintain data accuracy within RealPage, oversee data integrity, and create reports for key performance metrics to aid decision-making.
• Collaboration with IT & Vendor Support: Partner with the IT department and RealPage support to address complex issues, coordinate upgrades, and ensure seamless operations.
• Best Practices & Updates: Stay current with RealPage updates, new features, and industry best practices, implementing improvements that benefit our multifamily portfolio.

Qualifications:

• Experience: 2+ years of experience with RealPage or a similar property management software, ideally within a multifamily housing environment.
• Technical Skills: Proficiency with key RealPage modules for multifamily use, including leasing, resident services, and financial management.
• Problem-Solving Skills: Strong analytical abilities to troubleshoot issues and proactively find solutions that support on-site team productivity.
• Communication Skills: Ability to clearly communicate technical information to non-technical users, both in writing and verbally.
• Detail-Oriented: Accuracy and attention to detail, particularly for data entry, reporting, and configuration.
• Customer Service Mindset: Commitment to providing responsive and helpful support to multifamily property staff.

Preferred Qualifications:

• Certifications: RealPage certification(s) or other relevant property management software credentials.
• Multifamily Portfolio Experience: Prior experience working directly with multifamily properties is highly preferred.
• Project Management Skills: Experience leading projects related to software implementation, updates, or system enhancements.

Benefits:

• Competitive salary and benefits package
• Professional development opportunities
• Collaborative work environment within a growing multifamily portfolio
• Opportunity to directly impact operational efficiency across our properties