Senior Clinical Development and Support Analyst

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Builds and supports technologies to serve business needs as related to EPIC Bridges, Cloverleaf, and Capsule. Participates in the full development lifecycle for team technologies and projects. Administers and supports automated systems via the construction and testing of technologies within area(s) of specialization. Partners with senior developers and application architects to identify the business needs and appropriate technical solutions between EPIC and third-party systems.

**This role is hybrid and requires two days a week onsite in Philadelphia

Job Duties

• Assists the business in determining the best technical interface solutions for issues/processes and how they can/should be integrated with other business and technical systems/processes.
• Develops detailed business work plans for analysis, testing system upgrades, modifications, and enhancements. Develops Interface Business Requirements Documents, creates interface testing plans; builds, tests and implements new interfaces)
• Evaluates the configuration, implementation and maintenance of the technical requirements for the current development, staging and production environments.
• Analyzes work processes, feasibility of medium to large project requests, and troubleshoots operational problems.
• Develops, plans and executes thorough and complete test scenarios and plans.
• Assists in developing technology standards.
• Coordinates resources required for task completion.
• Serves as a direct liaison to functional process owners and subject matter experts.
• Completes tasks by due dates or documents variances and alerts management.

Minimum Qualifications

• Bachelor's Degree Information Sciences and Technology or related fields
• Preferred work experience will be considered in lieu of degree
• 4 years progressive experience in Information Technology or a related Healthcare field
• 2 years direct Epic bridges build on current software version or 2 years direct interface engine build (ex: Cloverleaf, eGate, Ensemble)
• Attention to detail and ability to assess business problems and develop feasible alternative solutions.
• Ability to work well in a team environment and to be self-motivated and self-disciplined.
• In depth knowledge of processes of assigned area(s), applications, and technologies.
• Effectively deals with multiple and changing priorities.
• Ability to complete projects with minimal supervision and/or direction.
• Must be able to visit multiple business and education locations. (Dependent on employment location)
• EPIC-Bridges EDI Certification (current version) upon hire or obtained within 3 months of hire.

Preferred Experience

• 4 years direct Epic Bridges build on current software version or 4 years direct interface engine build (ex: Cloverleaf, eGate, Ensemble)

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.